PREPARE YOUR CUSTOMER ORGANIZATION FOR THE FUTURE OF DIGITAL IDENTITY
Why is a BSS Important for EUID Wallets?
A Business Support System (BSS) is a specialized software solution designed to streamline and enhance organizational operations. Tailored to meet business needs, BSS encompasses customer management, billing, order processing, and product or service delivery. By integrating these functions, BSS improves communication, coordination, and overall efficiency, leading to enhanced productivity and performance.
Importance of the ODS2 -BSS
ODS2 plays a crucial role in the EUID ecosystem by providing the Business Support System (BSS) for Digital Identity Wallet Providers. The ODS2 BSS serves as the essential bridge between QTSP’s , the ‘ID wallet Tech Supplier and organizations.
With this BSS, EDI wallets can be managed effortlessly, featuring a powerful CRM, end-to-end billing, and reporting capabilities. ODS2’s BSS is fully open-source, runs on cutting-edge AWS infrastructure, and seamlessly integrates with any Identity and Access Management (IAM) system.
Benefits of Implementing a Business Support System
Boosting Business Efficiency and Productivity
Implementing a Business Support System (BSS) enhances efficiency by automating routine tasks and streamlining operations. This allows your team to focus on strategic priorities, leading to increased productivity and faster task completion.
Elevating Customer Experience
A BSS plays a vital role in improving customer interactions. With integrated customer management tools, businesses can track engagements, personalize services, and resolve issues promptly. This leads to higher customer satisfaction, stronger loyalty, and positive word-of-mouth referrals.
Optimizing Revenue Management
Effective revenue management is crucial for business success. A BSS provides advanced tools for billing, invoicing, and revenue tracking, ensuring accuracy in financial operations. It helps forecast revenue, identify potential losses, and optimize pricing strategies to maximize profitability.
Driving Data-Driven Decision Making
A BSS provides actionable insights through advanced analytics, collecting and analyzing data across various business functions. This enables informed decision-making, helps identify trends, enhances customer understanding, and improves operational strategies for sustained success.
ESSENTIAL COMPONENTS DESIGNED TO TRANSFORM YOUR BUSINESS OPERATIONS AND ENHANCE CUSTOMER EXPERIENCES
Empower your EDI Wallet Business with our All-in-One BSS Platform
ODS2 BSS platform’s CRM function centralizes customer interactions and empowers your teams to nurture lasting relationships with clients. From lead generation to seamless communication, the CRM function optimizes the entire customer journey, enhancing satisfaction and loyalty.
Organization Onboarding via IAM & SCIM enables seamless user provisioning, access control, and identity management. Through IAM (Identity and Access Management) and SCIM (System for Cross-domain Identity Management) interfaces, organizations can automate user onboarding, enforce security policies, and synchronize user data across systems, ensuring efficient and secure access management.
Empower your customers with self-care portals that allow them to manage their accounts, view service status, and request changes independently. This enhances customer satisfaction, reduces support requests, and boosts operational efficiency.
The Service Desk Portal offers QTSPs a powerful CRM to manage customer interactions, validate and onboard organizations, generate reports, and streamline operations. It enhances efficiency, compliance, and service quality through centralized management and automation.
The Wallet Configurator allows seamless setup of digital ID wallets by adding wallet tech suppliers, defining ID workflows, managing attribute types, and configuring all wallet settings. It ensures flexibility, security, and compliance for a tailored digital wallet experience.
Simplify your service offerings with an easily manageable product catalog. With our platform, you can quickly define, update, and launch new products, keeping your portfolio dynamic and competitive.
Organisational users can be added manually or uploaded by a ‘Wallet Manager’ in the Selfcare Portal or directly through a SCIM connection. After users (e.g. employees or customers) are added, their credentials can be assigned and they can be send an invitation to start an onboarding (identification) on a wallet. Once a user is onboarded their credentials can be managed from the Selfcare Portal or directly through a SCIM connection.
Experience a seamless billing process with our End-to-End Billing Management function. From invoicing to payment tracking, this function ensures accuracy and efficiency in your billing processes, freeing up your resources for other critical tasks.
ODS2 BSS systems incorporates reporting and analytics capabilities to help businesses gain insights into their business performance, customer behavior, and trends.
Each organisation can manage (create or revoke) their own organisational credentials, for example roles. Through User Credential Management these organisational credentials can be assignened, updated or revoked for a specific users.
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