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ODS2 Business Support System

ODS2 BSS Platform

The operational layer that connects wallet technology, customer organizations and the business processes required to run a managed digital identity service.

The ODS2 role in the ecosystem

One platform connecting every role around the wallet.

ODS2 sits between the wallet stack and the organization. It turns a technical wallet into a managed service by orchestrating onboarding, service processes, integrations and commercial operations.

Input

Providers & trust services

Qualified trust services, issuer logic and proposition building blocks feed the identity ecosystem.

  • QTSP & credentials
  • Policies & assurance
  • Service configuration
Core orchestration

ODS2 BSS

Business control for configuration, onboarding, selfcare, support, reporting and billing.

6core modules
4lifecycle stages
1operational layer
Experience

Wallet technology & organizations

Wallet applications and customer organizations consume the service through clear operational processes.

  • Wallet app & APIs
  • Customer admins & users
  • Enterprise workflows
See the ecosystem in action

See how KPN, ODS2 and wallet technology come together.

A short introduction to the KPN eWallet ecosystem and the operational role of the ODS2 Business Support System around onboarding, self-service, insights and end-to-end management.

Open video on Vimeo →
Core platform modules

A visual business layer, not just a text description.

Every module contributes to the same operational chain: from the first customer intake to ongoing service delivery, reporting and integrations.

01

eWallet Configurator

Configure wallet services, propositions, credentials, roles and organization-specific settings from one business layer.

02

CRM & Onboarding

Turn customer intake into a controlled onboarding flow for organizations, administrators, contracts and entitlements.

03

Customer Selfcare

Give organizations secure control over users, attributes, roles, invitations and their day-to-day wallet processes.

04

Service Desk

Support organizations and users with one operational view across the complete eWallet ecosystem.

05

Reporting & Analytics

Make adoption, usage, service levels and ecosystem performance visible with actionable dashboards and reports.

06

Billing & Integrations

Connect usage to commercial processes and integrate IAM, SCIM and enterprise services through open APIs.

Operating model

Configure. Onboard. Operate. Integrate.

This is the practical flow that embeds a digital identity wallet into the organization and keeps the surrounding service manageable.

01Design the service

Configure

Set up wallet services, propositions, credentials, roles and organization-specific settings.

02Activate organizations

Onboard

Validate and connect customer organizations, administrators, contracts and entitlements.

03Run day-to-day operations

Operate

Run selfcare and service operations with a complete view of organizations and users.

04Embed into business workflows

Integrate

Embed the eWallet into the organization’s applications and operational workflows through APIs, IAM, SCIM and business integrations.

Architecture view

Business architecture made understandable.

The platform page now explains the stack in a more visual way: channels and organizations on top, the ODS2 BSS at the center, and wallet, trust and enterprise integrations below it.

Top layer

Organizations & channels

Customer organizations, administrators, users, selfcare and service desk interactions.

Control layer

ODS2 BSS Control Center

CRM, onboarding, selfcare, support, analytics, billing and workflow orchestration.

CRMOnboardingService DeskAnalyticsBillingAPIs
Foundation layer

Wallet, trust & enterprise integration

Wallet technology, credential flows, IAM, SCIM, eventing and integrations with the wider enterprise landscape.

Trust

Built for managed services

ISO-linked governance, enterprise operations and a service-centric design language.

Integration

Ready for real organization workflows

APIs, IAM, SCIM and operational processes make the wallet part of the business, not an isolated app.

Use case

Proven in KPN eWallet journeys

From KPN Experience to managed Health use cases, the same platform logic supports the full lifecycle.

From platform to production

Make the wallet part of the organization.

Configure, onboard, operate and integrate the eWallet through one business layer.

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