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KPN Health eWallet

Digital identities for connected healthcare.

How the ODS2 BSS turns the KPN eWallet into a manageable operational service for healthcare organizations, administrators and professionals.

Challenge, solution and result

A healthcare use case with real operational impact.

Digital exchange is critical for chain care and network care. The eWallet becomes truly valuable when the operational processes around it are securely managed and easy to scale.

Secure collaboration across a complex care network.

In the Midden-Holland region, organizations need trusted digital collaboration across local, regional and national healthcare flows.

KPN Health eWallet plus the ODS2 business layer.

ODS2 orchestrates onboarding, user and role management, selfcare, support, reporting and integrations so the KPN eWallet can run as a real service.

Built to scale for a regional healthcare ecosystem.

The model supports a rollout with more than 25 participating parties, over 25,000 professionals and around 250,000 residents in one digital environment.

How the ecosystem works

Five building blocks from foundation to governance.

The ecosystem combines one European standard, fast onboarding, privacy by design, direct organizational use and centrally managed governance.

01

European standard

The eWallet aligns with eIDAS 2.0 and provides a foundation for secure digital identification and trusted collaboration.

02

Secure registration

Users can be onboarded through document scanning, face verification and a personal PIN, reaching a high assurance identity.

03

Privacy by design

Only the necessary data is shared. Identities remain encrypted, controlled and protected in a secure architecture.

04

Directly usable

The digital identity becomes practical inside the organization for secure login, authorizations and trusted digital cooperation.

05

Governance & scale

ODS2 adds the business control needed to manage users, organizations, support processes and compliance at scale.

Operational architecture

The healthcare stack around the wallet.

Within the KPN identity ecosystem, multiple components work together. The ODS2 BSS is the operational bridge that makes the healthcare use case manageable and scalable.

KPN as QTSP

KPN provides the trusted foundation for legally recognized digital identities.

eWallet app

iOS and Android wallet technology gives professionals a practical, secure identity experience.

ODS2 BSS

Onboarding, selfcare, service operations, reporting and business control in one layer.

IAM & SCIM

Integration with existing HR, IAM and enterprise processes reduces manual work and improves control.

Healthcare organizations

Organizations, administrators and professionals can collaborate in one secure digital environment.

Selfcare & support

Customer selfcare and service desk workflows keep the service operational throughout the lifecycle.

Why ODS2 matters here

The wallet is the visible part. ODS2 runs the operation behind it.

For healthcare, that means controlled onboarding, clear ownership, less operational friction, better supportability and a scalable service model for the region.

Controlled onboarding of healthcare organizations Secure user, role and attribute management Customer Selfcare and Service Desk support Reporting, governance and lifecycle visibility
Security by design

ISO 27001:2022 certified.

ODS2 operates an ISO/IEC 27001:2022 certified Information Security Management System.

View ISO certificate →